Air America Web Hosting - Reliable Business Web Hosting

Article #22 Date Entered: 05-14-2009
URL: http://air-america.com Time: 2009-05-12 17:18:03 -0500 Time on Error: 21 minutes 41 seconds 5712079PLNT Ticket Type: Technical Support Server: airamericacom(174.133.40.34) Status: OPEN Opened By: Tech Support Summary: Service Outage Last Updated: 2009-05-14T07:36:08.000-05:00 Details: Dave - Thursday May 14th, 2009; 7:31 AM CDT Was their a service outage at the Planet? URL: http://air-america.com Time: 2009-05-12 17:18:03 -0500 Time on Error: 21 minutes 41 seconds Ricardo - Thursday May 14th, 2009; 7:36 AM CDT Dave Billings: The Planet experienced two network outages that have affected a number of servers in our data centers. First and foremost, we apologize for these unfortunate events. In the interest of communicating openly and with the transparency you expect from our company, we want to provide you with insight into our best assessments of both. While the investigations are still in process, we believe the first was caused as a result of human error; we are evaluating the cause of the second event. These situations have the full attention of our executives, our operations team and our suppliers. If you have questions, please contact us through the Orbit ticketing system, Live Support chat, or by phone at 866-325-0045. We sincerely apologize for the potential disruption. We deeply appreciate the confidence and trust you place in our company. Thank you for choosing The Planet Ricardo Technical Support www.theplanet.com